Privacy Policy

Effective: March 4, 2026

ViralBox ("we", "us", "our") operates viralbox.ai. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

1. Information We Collect

We collect the following types of information:

• Account information: Email address and name provided during purchase.
• Payment information: Processed securely by Stripe. We do not store your credit card numbers, bank account details, or other payment credentials on our servers.
• Usage data: Anonymous analytics such as page views, feature usage, and performance metrics to improve the product.
• Uploaded content: Videos and media you upload for processing. These are stored temporarily during processing and then deleted from our servers.

2. Bring Your Own Key (BYOK) API Keys

ViralBox uses a Bring Your Own Key model for AI services. Your API keys (e.g., Gemini, ElevenLabs) are:

• Encrypted client-side before transmission.
• Used only to make API calls on your behalf during video processing.
• Never stored in plaintext on our servers.
• Never shared with third parties.

You are responsible for managing and securing your own API keys. We recommend rotating keys regularly and revoking any compromised credentials immediately.

3. Payment Processing

All payments are handled by Stripe. When you make a purchase, Stripe collects and processes your payment information in accordance with their privacy policy. We receive only a confirmation of payment, your email, and a transaction identifier.

4. How We Use Your Information

• To provide and maintain the ViralBox service.
• To process your purchase and deliver your license.
• To send transactional emails (purchase confirmation, critical updates).
• To improve the product based on aggregated, anonymous usage patterns.

We do not sell your personal information to third parties.

5. Cookies and Analytics

We use minimal cookies to remember your theme preference (dark/light mode). We may use anonymous analytics tools to understand usage patterns. No advertising trackers are used on our site.

6. Third-Party Services

ViralBox integrates with third-party services that have their own privacy policies:

• Stripe — Payment processing.
• Google Gemini — AI analysis (via your own API key).
• ElevenLabs — Speech-to-text (via your own API key).
• Social media platforms — When you connect accounts for posting, each platform's privacy policy applies.

7. Data Retention

• Uploaded videos: Deleted from our servers after processing is complete.
• Processed clips: Available for download for a limited period, then removed.
• Account data: Retained as long as your license is active.

8. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.

9. Your Rights

You have the right to:

• Request a copy of your personal data.
• Request deletion of your personal data.
• Opt out of non-essential communications.
• Update or correct your information.

To exercise these rights, contact us at the email below.

10. Children's Privacy

ViralBox is not intended for use by individuals under 13 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@viralbox.ai.